💳 Legal document

Payment & Refund Policy

Learn how payments, balances, and refunds work on VirtSMS.

Last updated: April 2, 2026
Contents

Introduction

This Payment & Refund Policy explains how payments are processed and under what conditions refunds may be issued when using VirtSMS.

By using our services, you agree to this policy.

How Payments Work

VirtSMS operates on a prepaid balance system. Users must add funds to their account before purchasing virtual numbers or SMS verification services.

Payments are processed instantly, and the balance is available for use immediately after successful transaction confirmation.

Prices may vary depending on service, country, and real-time availability.

⚡
Instant top-up
💰
Prepaid balance
🔒
Secure processing
📊
Live pricing

Pricing Transparency

All prices are displayed before purchase. Users are responsible for reviewing the cost before confirming a transaction.

VirtSMS uses dynamic pricing, meaning rates may change based on supply and demand. The price shown at the time of purchase is the price charged.

You always see the full price before confirming. No hidden fees.

Refund Eligibility

Refunds may be issued in the following cases:

✋
Cancelled in time
You cancel an active number within 20 minutes of purchase, before any SMS arrives.
🚫
Number unavailable
The number was unavailable after purchase was confirmed.
⚠️
Provider failure
A confirmed provider-side failure prevented the service from working. Contact support.
🔄
Duplicate charge
The same transaction was charged more than once.
Refunds are processed instantly as account balance credits. Use the Cancel & Refund button on the Activations page to refund within the 20-minute window.

Non-Refundable Cases

Refunds are NOT provided in the following situations:

✅
SMS delivered
The verification code was successfully sent to the number.
⏰
Cancellation window expired
More than 20 minutes have passed since the number was purchased. Cancellation is no longer available.
🕒
Activation expired
The activation expired naturally after the 20-minute window without a cancellation or SMS receipt. No refund is issued.
❌
Wrong selection
Incorrect service or country was selected by the user.
👤
User error
Purchase mistake or accidental activation by the user.
🛡️
Platform rejection
External platform blocked the number — beyond our control.
Believe a refund is justified due to a genuine provider failure? Contact our support team with the activation ID. Each case is reviewed individually based on delivery logs and provider data.

Failed Activations

If a verification SMS is not received within 20 minutes, you can cancel the number via the Activations page to receive a full refund. The cancellation window is shown below the Cancel & Refund button on each active activation.

After 20 minutes, the activation expires and no automatic refund is issued. If you believe the failure was due to a genuine provider issue (e.g. the provider's number was not functional), please contact our support team and reference your activation ID. Verified provider failures are manually refunded by our team.

VirtSMS aims to minimize failed activations through smart provider routing, but delivery ultimately depends on external providers and the policies of individual platforms.

Balance Usage

Account balance can be used for:

  • SMS activations (one-time verifications)
  • Number rentals (1–90 day plans)
  • Future purchases at any time
Balances are non-transferable between accounts and cannot be withdrawn as cash.

Payment Methods

We support multiple payment methods depending on availability. All transactions are processed securely through trusted payment providers.

Cryptocurrency payments are accepted via our integrated payment gateway. Funds are credited to your balance automatically after confirmation.

Bitcoin (BTC)Ethereum (ETH)Tether (USDT)Other crypto

Fraud Prevention

VirtSMS reserves the right to block transactions or suspend accounts in cases of suspicious or fraudulent activity. This includes but is not limited to chargebacks, abuse of the refund system, or multiple failed payment attempts.

Accounts found engaging in fraudulent activity will be permanently suspended.

Policy Updates

We may update this policy at any time to reflect changes in our services or payment systems. Changes will be posted on this page with a revised date.

Continued use of the platform after updates are published means you accept the updated policy.

Contact Us

If you have any questions regarding payments or refunds, our team is ready to help: